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MGT 312 WEEK 1 TO 5 STUDY GUIDES
MGT 312 Week 1 Knowledge Check Study Guide
One of the four managerial functions involves grouping employees into departments and
teams according to their skills and capabilities. This grouping is done to ensure that
cooperation and communication are optimized for the accomplishment of organizational
goals. Identify this managerial function.
When managers play the role of coach or mentor, which managerial function are they
Daniel is a project manager at Portrait Inc., an advertising agency. His
eight-member-team is currently working on a new campaign, but it fails to meet its
deadline. With the various organizational behavior tools at his disposal, Daniel is able to
identify that the cause for the team’s failure was its inability to work together. To correct
this situation, Daniel divides the team into pairs of workers and assigns each pair a
different and more specific task. In this scenario, which managerial function is Daniel
What is true about the nature of organizational behavior?
Organizational behavior provides guidelines for managing behavior on the basis of:
Which of the following questions does organizational behavior best help answer?
Identify an accurate statement about the nature of personality.
A collection of specific components that describes how a person generally feels, thinks,
and behaves is known as a(n):
Derek is a highly-valued employee at his company. His bosses are delighted with his
performance and believe that he is highly reliable. However, Derek’s coworkers think thathe puts too much pressure on himself. He is always stressed and has sleepless nights
due to constant worry that his work is not good enough. In addition, he prefers to spend all
his time at his desk in office and does not interact with anyone. In this scenario, which trait
of the Big Five model of personality is Derek most likely high on?
Identify a difference between Type A and Type B individuals.
Type A individuals are relaxed and calm; Type B
Which of the following individuals is likely to be most effective as a leader or manager?
Zoe, a software engineer, receives the Employee of the Quarter award at the end of the
first quarter. When her colleagues congratulate her, she states that she was just lucky
because her boss was excellent and only gave her tasks that she found easy. In this
scenario, what kind of control is Zoe demonstrating?
High deductive ability is most likely to be found in:
An example of a physical skill is:
Derive Inc. is a content management company that has a huge demand for writers and
editors. The company has just hired 100 new employees. A special team has been
selected to ensure that these employees are matched accurately with the jobs they have
the ability to do. In this scenario, for what function is the special team primarily
MGT 312 Week 2 Knowledge Check Study Guide
Emily is an ambitious worker whose performance has suffered since she joined her new
company. Emily feels that even though she enjoys the work, feels safe, and enjoys the
office’s facilities, such as the cafeteria and the pool table, she has not been able to reach
out to the others in the office. She has no friends and feels isolated. According to
Maslow’s hierarchy of needs, which of Emily’s needs is most likely not being satisfied at
her new job?
According to the expectancy theory of motivation, identify an accurate statement about
Sameer perceives underpayment equity when he compares his outcome-input ratio to
Lamar’s. Sameer believes that he is putting in more effort and should therefore receive a
larger hike in salary. To avoid this lack of equity, Sameer decides that he need not
compare his outcome-input ratio to Lamar’s; instead he should compare it to Adrian’s.
According to the equity theory of motivation, how is Sameer restoring equity?
Mia and Tanya are artists at Black and White Inc, an art gallery. Both Mia and Tanya are
equally skilled and receive feedback from customers for their work. Mia creates her art
pieces right from designing them to displaying the final product. Tanya is an in-house
specialist, and provides finishing touches to pieces created by fresh art-school graduates
According to the goal-setting theory, which of the following statements is true?
Rhythms Inc. and Beats Inc. are two music institutes set to launch at the same time this
year. Rhythms has been providing detailed information in the papers and on the Internet
about the courses it offers. Beats has roped in Clara Carter, a famous guitarist, to appear
in their ad campaign and perform at charity events across various cities. In the context of
perception, which target characteristic is Beats focusing on, in order to be perceived well
by potential students?
Amit, a sales executive at Embellish Corp., has recently shown a fair amount of
improvement in his performance. However, Naomi, Amit’s manager, fails to recognize and
encourage this improvement during his appraisal. She believes that Amit’s productivity
will always be average, since it has been that way for the past year. In this scenario,
Naomi is a victim of which source of bias in perception?
Identify an accurate statement about the fundamental attribution error.
What is true about mentoring programs implemented to promote diversity in
When is diversity training most likely to be successful?
Asang, an employee at Bling Corp., has been expecting a promotion for the excellent
work she has done. On the day of the announcement, her manager informs her that there
is a problem with her promotion. He claims that he will have to pull strings to have her
promotion approved. However, the process would be much simpler if she would return the
favor by giving him some “special attention.” What phenomenon is best exemplified in this
The determinants of job satisfaction that an organization or manager cannot change in
the short run are:
Identify an accurate statement about Herzberg’s motivator-hygiene theory of job
Tamara, a fine-arts graduate, is working at her first art agency. After almost six months,
she reports that she is highly dissatisfied because the job does not meet her expectations.
She expected the job to be flexible and well-paying, with a well-equipped office, and
According to the determinants of absenteeism, which factor affects the ability of an
employee to attend work?
According to research, which of the following is an accurate statement about job
satisfaction and job performance?
Identify an accurate statement about Mobley’s model of the turnover process
MGT 312 Week 3 Knowledge Check Study Guide
What is the term used to describe performance hitches that arise most exclusively from
lack of synchronization and enthusiasm among members of a group?
offered a place in both the college choir and the cheerleading squad. However, she
cannot be a part of both these groups because their practice schedules overlap. Both
groups have the same number of members and are equally successful in the college
community. However, the selection process for the choir is much more rigorous and it is
considered more of an honor to belong to the choir. Therefore, Tara chooses to stay with
the choir. In this case, which determinant of group cohesiveness has Tara most likely
considered while making her decision?
Identify the most accurate description of social loafing.
What is an effective technique to curb social loafing in work groups?
What is an effective technique to curb social loafing in work groups? his efficiency. Deciding to put an end to this, he started to cut back on his efforts. This
brought down the productivity of the whole group and
Aiden, a software engineer, is a competent, hard-working, and disciplined employee. He
is part of a seven-member team working on a high-budget project. The other members of
Aiden’s group are not as dependable as Aiden and often avoided the tasks assigned to
them. Consequently, Aiden has to work twice as hard to make up for the incompetence of
his group members. Eventually, Aiden starts to worry that others are taking advantage of his efficiency. Deciding to put an end to this, he started to cut back on his efforts. This brought down the productivity of the whole group and Aiden’s individual performance.
What concept is illustrated in this scenario?
Identify the type of faulty decision making in which members focus entirely on arriving at a
common agreement and overlook crucial information or potential risks in the process of
Identify a disadvantage of group decision making.
An international pharmaceutical corporation wants to decide on the composition of a
particular drug. The decision requires the opinions of experts, so a questionnaire is
created and sent to the R&D experts in all of the company’s different facilities. In two
weeks’ time, the questionnaires are filled and returned to the headquarters. Analysts
evaluate the data from the questionnaires and arrived at a prospective composition for the
drug. This is sent to the different R&D teams again for confirmation and suggestions. The
process is repeated until an agreed-upon decision is made. Which group decision-making
technique is illustrated in this scenario?
Identify the stage of Tuckman’s five-stage model that immediately precedes the
dissolving of the group after the members have achieved their goals.
What is true about the norming stage of Tuckman’s five-stage model?
Ajima is part of a five-member group at her company. The group is responsible for making
presentations and creating reports. To get the group started, Ajima tries to get to know
everybody on her team. Without any discussion of leadership, she starts allocating tasks
to the members of her group; this is met by resistance and conflict. Eventually however, the group begins to understand Ajima’s leadership style and starts forming ties with each other and with Ajima. At the end of this stage, they start agreeing on common rules for
behavior. In what stage of Tuckman’s model is Ajima’s group presently?
In which type of role orientation does a new employee exclusively follow predeterminedb instructions, norms, rules, and guidelines of existing group members at an organization?
Identify an accurate difference between fixed and variable tactics.
Sasha and Eric had applied to different sororities in their college. On being accepted,Sasha found that her sorority members were very friendly and welcoming. They seemed to enjoy having her with them and explained the norms of their group. Sasha was very comfortable and felt included in everything. Eric, on the contrary, had a rough experience.His fraternity members were rude and did not bother to explain the norms or include him in any activities of the fraternity. He was constantly insulted and often, had to run errands for the senior members. Identify an accurate statement among the following in the context
of socialization tactics.
MGT 312 Week 4 Knowledge Check Study Guide
that motivate their followers and then help their followers to receive these outcomes once
they have accomplished their tasks?
Given below are some situations involving leader-subordinate relationships. Which of
these illustrates a benefit of the leader-member exchange theory?
What is the power of a person to give increases in salaries, upgrades in job roles, formal
compliments, exciting ventures, and other rewards to his or her subordinates known as?
Which is a disadvantage of charismatic power?
Aurasium Inc., a large pharmaceutical giant, has been severely affected by market
recession. After thorough evaluation, the company’s top management has decided to
downsize all its departments except research and development (R&D) because R&D is
the most vital function of the organization. All R&D employees have been retained and the
R&D unit continues to receive a major portion of the organization’s annual budget to fund
its operations. Which source of power has most likely given the company’s R&D unit an
advantage over the other units?
Identify a true statement about the sources of organizational conflict.
8.Which stage of Pondy’s model of conflict is characterized by unpleasantness, lack of
cooperation, and negative perceptions among the people involved?
Cocoroma Corp. is an international coffee producer. Recently, workers at its coffee
plantations demanded a raise in wages and asked the management to provide them with more affordable accommodation. These demands was outrightly denied by the
management of Cocoroma; this resulted in the plantation workers going on strike. Which of the following statements about this scenario is most accurate in the context of Pondy’s model of conflict?
Which of the following techniques can be used by a manager to foster compromise among the parties involved in a conflict?
Identify the type of conflict negotiation in which the groups involved choose to evade the
steps necessary to resolve the conflict.
UB and TUC are two high-school basketball teams with a history of rivalry. In their most
recent game, the referee granted a penalty shot to the UB team, which was furiously
opposed by the TUC team. A time-out was called and the referee tried to get the teams to
compromise. However, this negotiation led only to further insults and violence between
players because neither team was willing to give in. Which type of conflict handling is best
illustrated in the scenario?
MGT 312 Week 5 Knowledge Check Study Guide
experts in specific job roles?
its employees freedom in decision making.
having to consult her superiors. This is because she is an expert in her field and is an
employee the hospital cannot afford to lose. In addition, the hospital knows that Lila needs
her autonomy and independence in decision making. In this context, what organizational
structure would suit Lila best?
What is the organizational structure exclusively based on the locational differences of an
organization’s operations known as?
Mechalium Inc. is a company that is structured according to the locations of its units: in
the eastern, central, and western regions of Cetria. Zoemetra Corp., a competitor in terms
of its size, product lines, and markets is structured according to the goods and services it
offers. It has one branch, located in the northern region of Cetria. From the following
statements, identify a statement that holds true in this case.
Identify an organizational structure that leads to an organization’s culture being high on
originality and adaptability.
Javier works at an advertising agency where employees are encouraged to be innovative
and free. The company’s employees mostly work in parallel teams that are equally
involved in decision making. On the contrary, Anna works at an investment bank where all
decisions are officially made, following rigid norms of the organization’s hierarchy. The only form of communication between all employees is formal and through official
channels. In this context, which statement among the following is true?
and its culture?
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